Returns Policy


We hope you are delighted with your purchase. If you are not fully satisfied, you may return your items within 28 days after they are delivered. 

Sadly, we cannot accept unwanted returns on any products that have been personalised. We are also not able to accept unwanted returns on earrings due to hygiene reasons.   

To return an item please refer to the Returns Form included in your parcel.

You must take reasonable care of goods that are in your possession. If your item has been worn or protective packaging has been removed then your return will not be accepted.

For further details, please refer to our Terms and Conditions page.

Sadly, we do not offer an exchange service.

All successfully returned items will be credited to the original payment method. 

Please note that if you reside outside of the EU your purchase may be liable to import taxes and duties. If you return your item to us, we are unable to refund any of these charges. Please contact your local customs office for further details as they may be able to help advise further. Please send your item using a recorded delivery service and ensure it is adequately insured, as we cannot accept any liability for parcels lost in transit. 


Please note that any Olivia Burton events are non-refundable. The cost of events does not include any transportation to or from the event unless otherwise stated. In the event of cancellation due to unforeseen circumstances by Olivia Burton a full refund will be issued. 

If you have any questions or queries please contact us and we will be more than happy to answer any of your questions:


Call: +44 (0)20 7426 0413


Our personalised watches are hand stamped in our London studio to your specification. We do not offer any returns or refunds on personalised or bespoke made goods.



Distance Selling Regulations give you the right to cancel your order and receive a full refund. For orders that haven’t yet been dispatched it may be possible and cancel your order before it is sent.

Please contact us as soon as possible after placing the order to see if this is possible. If your order has already been shipped please follow the instructions detailed above for processing a refund.


Faulty goods are classified as faulty if they are received damaged or where a manufacturing fault occurs within six (6) months of purchase. Any items that are damaged as a result of wear and tear is not classed as a manufacturing fault. Please contact our Customer Care team for further details.


We work really hard to display products on our website as accurately as possible but colours may vary and we cannot guarantee your computer, phone or tablet will display colours accurately.