Returns Policy


Please note that any Olivia Burton events are non-refundable. The cost of events does not include any transportation to or from the event unless otherwise stated. In the event of cancellation due to unforeseen circumstances by Olivia Burton a full refund will be issued. 

If you have any questions or queries please contact us and we will be more than happy to answer any of your questions:


Call: +44 (0)20 7426 0413


Whilst we hope you will love your Olivia Burton as much as we do, if your watch is unsuitable then you can return it for a refund. We accept unwanted returns on unworn watches up to 28 days after they are delivered as long as all the original packaging is retained and all protective packaging is intact.

Unfortunately due to hygiene reasons we are unable to accept returns on earrings.   

To return a watch please refer to the Returns Form included in your parcel.

We do recommend that the watch is returned to us via a recorded service as we cannot accept responsibility for parcels that are lost or damaged before they reach the studio. Unfortunately, we do not refund any postage costs.

You must take reasonable care of goods that are in your possession. If the watch has been worn or protective packaging has been removed then your return will not be accepted.

For further details, please refer to our Terms and Conditions page.

We do not offer an exchange service.

Refunds will be credited to the original payment method and may take up to 30 days to show on your account.

Please note that if you reside outside of the EU your purchase may be liable to import taxes and duties. If you return your item to us, we are unable to refund any of these charges. Please contact your local customs office for further details as they may be able to help advise further on this.


Our personalised watches are hand stamped in our London studio to your specification. We do not offer any returns or refunds on personalised or bespoke made goods.



Distance Selling Regulations give you the right to cancel your order and receive a full refund. For orders that haven’t yet been dispatched it may be possible and cancel your order before it is sent.

Please contact us as soon as possible after placing the order to see if this is possible. If your order has already been shipped please follow the instructions detailed above for processing a refund.


Faulty goods are classified as faulty if they are received damaged or where a manufacturing fault occurs within six (6) months of purchase. Any items that are damaged as a result of wear and tear is not classed as a manufacturing fault. Please contact our Customer Relations team for further details.


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