We may modify the TOS from time to time. Please read the TOS and check back often. If you do not agree to any change to the TOS then you must immediately stop using www.oliviaburton.com. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.
Prices quoted on our website include VAT (Value Added Tax) at the applicable rate. The cost of packaging and postage and carriage is shown separately. All published prices are subject to change at any time without notice. If you are ordering from outside the EU then you may be charged import duty or tax costs which we have no control over. We recommend you contact your local customs office to determine what additional charges may be applicable. If you are a customer whose credit/debit card is not denominated in Sterling the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.
We accept Visa, MasterCard, and Maestro and any other methods which may be clearly advertised on the Site from time to time. You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to OLIVIA BURTON, we will not be liable for any delay or non-delivery.
Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order
Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it. Unless you cancel your order, acceptance of your order and completion of the contract between you and OLIVIA BURTON will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in London, England and the language of the contract is English.
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the TOS. We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We may also, limit or cancel quantities of products purchased per person, per household or per order. These restrictions may include orders placed by or under the same account, the same credit card, the same email address, or orders that use the same promotional code, billing or shipping address. In the event that we make a change or cancel an order, we will attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. Additionally, we may limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers, distributors or any other unauthorised party. You are not permitted to resell any products or services purchased through the Site for commercial purposes.
We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun. Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.
External links may be provided for your convenience, but they are beyond the control of the us and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this Site without the express prior written permission.
Please contact us if you would like to link our Site so we can review your request: email@example.com
You further agree not to use the Site to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane or violates any applicable law and you hereby indemnify us against any loss, liability, damage or expense of whatever nature which we or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website to send or post any such message or material.
We make no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the Site, the information contained on the Site, your or your company's personal information or material and information transmitted over our system.
DISCLAIMER OF LIABILITY
We shall not be responsible for and disclaim all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our system. In particular, neither us nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
We will give you an estimated delivery date for the Goods but no times or dates provided by us are guaranteed. We will arrange for packing and we will decide on the method of delivery either by post, courier or otherwise. You must notify us promptly and in any event within 48 hours or receipt of any Goods if they appear to be damaged in transit. In those circumstances, you must also keep all packaging as this may be required when making a claim.
Whilst we hope you will love your Olivia Burton item as much as we do, if your item is unsuitable then you can return it for a refund. We accept unwanted returns on unworn items apart from earrings up to 28 days after they are delivered as long as all the original packaging is retained and all protective packaging is intact.
Please note that you're right to cancel or return a product does not apply to personalised products or event tickets that may be sold on our site from time to time. An example of a personalised product you cannot cancel or return is a product which has been made to measure, altered or personalised to your specification. Please note that this does not apply to personalised products that are faulty or supplied incorrectly where the error has occurred on our part where your statutory rights are unaffected. It is your responsibility to ensure you provide the correct information to us in terms of personalisation. We will not be held liable for any error made on your part in supplying information for product personalisation.
To return an item please refer to the Returns Form included in your parcel.
We do recommend that the watch is returned to us via a recorded service as we cannot accept responsibility for parcels that are lost or damaged before they reach the studio. Unfortunately, we do not refund any postage costs.
You must take reasonable care of goods that are in your possession. If the watch has been worn or protective packaging has been removed then your return will not be accepted.
We do not offer an exchange service.
Refunds will be credited to the original payment method.
Please note that if you reside outside of the EU your purchase may be liable to import taxes and duties. If you return your item to us, we are unable to refund any of these charges. Please contact your local customs office for further details as they may be able to help advise further on this.
Goods returned outside of the above timeframes will not be accepted and will be returned to the customer.
If you are based in the EU under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (ICACRs), you have the right to cancel your order with us provided you give us written notice.
The cancellation period will expire 14 days from the day after the day on which you acquire (or a third party other than a carrier and specified by yourself acquires) physical possession of the goods ordered.
To cancel you must inform us in writing by sending a letter to: Notice of Contract Cancellation, Olivia Burton, 1st Floor, Unit D, Zetland House, 5-25 Scrutton Street, London, EC2A 4HJ or by email to firstname.lastname@example.org. We can provide you with a cancellation form to utilise but it is not obligatory. On receipt of your notice of contract cancellation, We will send you details of how to return your goods.
We recommend that you adequately insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our studio. We also recommend that you use a secure, trackable means to return your order to us Olivia Burton, 1st Floor, Unit D, Zetland House, 5-25 Scrutton Street, London, EC2A 4HJ. Please ensure that you retain proof of sending in case of a dispute or lost parcel.
Kindly note that you must cover the cost of returning the goods that are cancelled under the ICACRs.
Kindly note that all items must be returned unused, in their original condition with all packaging intact and from the country that the order was delivered to.
We will refund the full value of your order, including shipping costs within 14 days of receiving your notice of contract cancellation. If we do not receive the cancelled order back at our studio, we will arrange to have it collected from you at your cost via courier.
Please note you may only use your right to cancel the order under the ICACRs if you give us formal written notice of cancellation any time after your order has been placed, up until 14 calendar days from the day after you receive your order, by email or post as described above.
Faulty goods are classified as faulty if they are received damaged or where a manufacturing fault occurs within six (6) months of purchase. Any items that are damaged as a result of wear and tear is not classed as a manufacturing fault. Please contact our Customer Relations team for further details.
You have certain rights under the law. In England these include:
Nothing in the TOS is intended to affect these rights. For more information about your rights please can you contact your local Citizens Advice Bureau and they should be able to offer you further advice.
COLOURS AND IMAGES
We work really hard to display products on our website as accurately as possible but colours may vary and we cannot guarantee your computer, phone or tablet will display colours accurately.
RISK AND OWNERSHIP
The risk of loss or damage to Goods passes to you upon delivery. Ownership in all Goods remains with us until full payment of all amounts due to us have been received from you. You will be responsible for the safe custody and insurance of all Goods in your possession. You have no right to re-sell any Goods until payment has been received in full by us.
INTELLECTUAL PROPERTY RIGHTS
Your use of the Site and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Content displayed on www.oliviaburton.com. Where the Goods include designs or works of art, these are prepared by a designer or artist who owns the copyright in those works. You have no right to make any copies or adaptations of any such Goods. Please remember that all images and designs shown on this website are Copyright of JLB BRANDS LTD trading as OLIVIA BURTON. Images must not be reproduced without our written permission. Action will be taken against any copyright infringement.
COMPLAINTS AND GOVERNING LAW
If you have a complaint, please contact us by email or in writing giving us full details including date of purchase and order number where applicable and your full name and address and contact details. The TOS together with all our policies and procedures will be governed by and construed in accordance to the English law and the relevant courts of England and Wales will have exclusive jurisdiction.
Postal Address: 1st Floor, Unit D, Zetland House, 5-25 Scrutton Street, London, EC2A 4HJ.
Olivia Burton London is a registered trademark of JLB Brands Ltd.