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Customer Care

Online Ordering


If you are not completely satisfied with your purchase when it arrives, or if there is a discrepancy in your order, your online purchase can be returned for a full refund within 28 days of receipt. We offer free and easy returns for all domestic and international orders for items placed on Expedited shipping charges are non-refundable.

Online purchases will be accepted for a full refund when returned in their original condition. Any redeemable gift with purchase items must be included when returning an order for a full refund.

If your item has been worn or protective packaging has been removed then your return will not be accepted. Unfortunately, we cannot accept unwanted returns on any products that have been personalised. We are also unable to accept unwanted returns on earrings that have been worn due to hygiene reasons. This does not affect your statutory rights if goods are faulty or not as described.

Kindly note we do not offer an exchange service.

UK Returns

To return your order simply fill in your returns form and send to our Customer Care Centre (address below).

Olivia Burton c/o ILG
Unit 25, Hills Road
The Birches Industrial Estate
East Grinstead
RH19 1XZ

Please use link below to start your return:

International Returns

For returns outside of the UK, please use the link below to create your free returns label:

To track returns outside of the UK, please use the link below:

For returns outside of the UK, please allow 4-6 days for arrival.

Please note that if you choose to use your own returns service, Olivia Burton does not assume any responsibility for packages that are lost, stolen, or mishandled. For items that are returned using the free labels provided, please ensure to keep the receipt from the post office as this will be required if the parcel is lost, stolen, or mishandled. Without a valid receipt Olivia Burton cannot assume responsibility.

If you’re still having issues, please contact us on

If you do prefer to speak to one of our team, then please do call us on 020 7426 0413, where one of our team, will contact you within 5 business days to support.


All products are subject to availability. We reserve the right to supply only part of an order; or to divide an order into multiple shipments to expedite delivery. We also reserve the right to change the terms or duration of any special offers or sales promotion. Discounts and promotions cannot be applied to past orders. We will inform you by email if we are unable to fill your order. Any individual customer may purchase up to five units of each watch model and we reserve the right to further limit the quantity of products we supply.



Olivia Burton accepts the following forms of payment for online purchases:

  • Visa
  • MasterCard
  • Maestro
  • PayPal
  • Klarna.  For more information regarding Klarna please click  here

All taxes, if any, due on your online transaction will be charged, as required by applicable laws. Please note that your on-screen transaction total reflects estimated sales tax. The actual sales tax will be calculated when your order is shipped, and may vary from the estimated amount.


To ensure the secure delivery of your order, all products are shipped via a tracked and signed service.

For shipping within the United Kingdom, the following charges apply:

  • Standard Delivery (2-4 working days)* £3.50. Free of charge on orders over £50.
  • UK Express Delivery (1 working day)* £6.50.

UK Express Delivery

Order by 12pm Monday to Thursday for UK Express Delivery. Orders placed on a Friday, Saturday or Sunday will not be delivered the next day using this service. For orders placed before 12pm on a Friday with UK Express Delivery selected, delivery will we made the following Monday. For orders placed after 12pm on a Friday and anytime on a Saturday or Sunday with UK Express delivery selected, delivery will be made the following Tuesday. Please note we are unable to deliver on Bank Holidays. UK Express delivery is not available on personalised or bespoke product orders. Please allow up to 5 working days in addition to your chosen delivery service for your watch to be personalised or for jewellery to be engraved.

Personalised Orders - Please allow up to 5 additional working days on top of your chosen delivery for all orders with Embossing or Engraving

Some postcodes are excluded from UK Express Delivery and will therefore ship on a Standard Delivery service.

International Delivery

Click here to see estimated international shipping costs.

Click here to see estimated international delivery dates.

Olivia Burton cannot be responsible for unanticipated delays.

Sadly we are unable to ship to P.O. Boxes.


As soon as your purchase ships, we will email you a shipping confirmation which will allow you to track the status of your shipment online.


Products purchased from Olivia Burton online come beautifully packaged in a signature Olivia Burton gift box. At your request, a complimentary personalised gift card can be added. Simply indicate that the purchase is a gift during checkout and fill in the gift message field. Olivia Burton reserves the right to not transmit gift messaging that contains profanity, abusive or obscene information at the sole discretion of the brand.


If you wish to cancel or modify your order, please send an email as soon as possible to –. We will try to accommodate your request, but once an order has been submitted we cannot guarantee the purchase can be cancelled or modified. Once you have received your online order, please refer to our return instructions included with your shipment.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment; that shipping restrictions apply to a particular item; that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn; or that you do not meet the eligibility criteria set out within the TOS. We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We may also, limit or cancel quantities of products purchased per person, per household or per order. These restrictions may include orders placed by or under the same account, the same credit card, the same email address, or orders that use the same promotional code, billing or shipping address. In the event that we make a change or cancel an order, we will attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. Additionally, we may limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers, distributors or any other unauthorised party. You are not permitted to resell any products or services purchased through the Site for commercial purposes.

We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, or refusing to process a transaction or unwinding or suspending any transaction after processing has begun. Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and we reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.


We ship to all countries outside the EU on the basis of "delivery with unpaid customs duties". This means that the recipient will be responsible for all sales taxes or import duties that may apply locally to the purchase.


Every Olivia Burton watch we sell comes backed by a two-year limited warranty which covers the movement of your watch if it proves to be defective in either material or workmanship under normal use. Complete warranty information, along with an abbreviated list of authorised Olivia Burton service centres, is provided in the operating instructions, warranty and service guide booklet that will be shipped with your watch. Full warranty information may be found via the link below:

View our complete Watch Guide


Please note that any Olivia Burton events are non-refundable. The cost of events does not include any transportation to or from the event unless otherwise stated. In the event of cancellation due to unforeseen circumstances by Olivia Burton, a full refund will be issued.


Our personalised watches and jewellery pieces are hand-stamped to your specification. Personalised or bespoke product cannot be returned for a refund. These include any goods specifically personalised to your specification and will be clearly marked accordingly. Orders for these goods cannot be cancelled or changed once work has started on them. This does not affect your statutory rights if goods are faulty or not as described. Please see our Terms and Conditions for more details.


Faulty goods are classified as faulty if they are received damaged or where a manufacturing fault occurs within six (6) months of purchase. Any items that are damaged as a result of wear and tear is not classed as a manufacturing fault.


Our goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and product information. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted, and to change or update information at any time without prior notice. While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you after 5 business days, we will treat the order as cancelled. Product images on our website are displayed as accurately as possible but colours may vary and we cannot guarantee your computer, phone or tablet will display colours accurately.


Title to products you order on this website, and risk of loss or damage to those products, passes to you upon our delivery of the products to the carrier.

Contact Us

For product or online-order-related inquiries, please contact us at 0207 426 0413 or via email at

Please note that we are available Monday–Friday, 9AM – 5.30PM, excluding holidays.