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Customer Care


General Information

Not only is each Olivia Burton watch beautiful in design, it is crafted with quality materials and components to offer precise, reliable performance. We proudly stand behind every Olivia Burton watch we sell.

2 Year Limited Warranty:

Olivia Burton warrants to the original consumer that his/her watch will be free from defects in materials and workmanship that prevent the watch from functioning properly under normal use, for a period of two (2) years after original purchase if purchased from an official Olivia Burton stockist after 1st July 2016. If watches have been purchased prior to 1st July 2016, a one (1) year warranty is in place. Please note that Olivia Burton jewellery is not covered under this warranty.

Warranty Exclusions:

This limited warranty does not cover theft, lost of the entire watch or individual componants, batteries, straps, bracelets, crystals, glass, gold- or ionic-plating or PVD finishing, cosmetic issues such as scratches or normal wear and tear, or any damage arising from accidents or misuse including water penetration, or from any alteration, service or repair performed by any party other than a Olivia Burton Authorised Service Center.  

Conditions For Warranty Being Void:

This warranty is void if the timepiece was not purchased from an Authorised Olivia Burton Dealer, as evidenced by valid proof of purchase – a dated sales or gift receipt showing the name of the retailer and an identifying style number for the Olivia Burton watch.

Warranty & Legal Rights:

Any other warranty provided by the retailer is entirely their responsibility. No person or company is authorised to change the terms of this warranty. This warranty gives the consumer specific legal rights. He/she may also have other statutory rights which may vary from state to state and country to country. However, to the extent not prohibited by law, this limited warranty is exclusive and in lieu of all other warranties, oral, written, statutory, express or implied (including without limitation the warranties of merchantability and fitness for a particular purpose), all of which are expressly disclaimed.